Returns, refunds & cancellation

• You can cancel any order until it is dispatched, from your orders, or by writing to care@marqeen.com with your order number.
• Prepaid orders cancelled before dispatch are refunded in full, automatically, to the way you paid. Cash on delivery orders simply are not sent.
• Once an order has been dispatched it can no longer be cancelled, but clothing can be returned as below.
• We may cancel an order if an item turns out to be out of stock or was listed at an obviously wrong price. If we do, we tell you and refund you in full.

• Clothing can be returned or exchanged within 7 days of delivery.
• It must be unused, unwashed and unaltered, with all tags attached and in its original packaging.
• Start a return from your orders. If you checked out as a guest, write to care@marqeen.com with your order number.
• We review every request and confirm how to send the piece back. Exchanges for another size or colour depend on stock; if it is not available we refund you instead.

For hygiene and safety, food cannot be returned once delivered. If something arrives damaged, leaking, expired or is not what you ordered, tell us within 48 hours of delivery at care@marqeen.com with your order number and photos, and we will replace it or refund you in full.

• Once a returned piece reaches us and passes inspection, we issue the refund within 2 working days.
• Prepaid orders (UPI, cards, netbanking, wallets) are refunded to the same account or card you paid with. Your bank usually shows it within 5–7 working days.
• Cash on delivery orders are refunded by bank transfer or UPI to the details you give us.
• The price of the item is refunded in full. The original delivery charge is refunded too when the item was damaged, faulty or not what you ordered.

Write to care@marqeen.com or call +91 84910 64038. If you are unhappy with how we handled your return, you can contact our grievance officer.